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‘It’s just been a nightmare’: Californians struggle with frozen EDD accounts – KCRA Sacramento

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‘It’s just been a nightmare’: Californians struggle with frozen EDD accounts



HE HAS THE STORY OF A VIEWER W HAS BEEN CUT OFF TWICE NOW. >> IT HAS JUST BEEN A NIGHTMARE. THE WHOLE THING HAS BEEN A NIGHTMARE. BRIAN: JAMES KESTERSON HAS BEEN WORKING WITH ASSEMBLYMAN KEVIN KILEY’S OFFICE TO GET THIS RESOLVED. JUST THIS MORNING, HE WAS TOLD HIS ACCOUNT HAS BEEN UNFROZEN, WHICH IS ENCOURAGING >> WHAT ARE YOU TO DO WHEN THIS IS YOUR ONLY AVENUE RIGHT NOW? IT DOES NOT MAKE ANY SENSE. IT’S INHUMANE. BRIAN: KESTERSON HAS TWO SEPARATE ISSUES HE IS TRYING TO GET RESOLVED. THE FIRST INVOLVES ABOUT $3000 HE SAYS WAS STOLEN FROM HIS ACCOUNT IN OCTOBER. >> YOU REALIZE YOU HAVE $18, AND YOU ARE SUPPOSED TO HAVE OVER $3000 TO PAY YOUR BILLS. YEAH, I THINK I CRIED LIKE A LITTLE GIRL, PROBABLY. BRIAN: IF THAT WAS NOT ENOUGH, THIS WEEK, KESTERSON WAS INFORMED EDD HAS FROZEN HIS ACCOUNT. HE SAYS GETTING ANSWERS FROM EDD OR BANK OF AMERICA HAS BEEN NEXT TO IMPOSSIBLE. >> YOU ARE NOT GETTING A HOLD OF ANYBODY. YOU ARE NOT SPEAKING TO A HUMAN. YOU ARE LITERALLY WAITING FOR TWO HOURS FOR AN AUTOMATED THING TO COME ON THE PHONE AND TELL YOU, THANK YOU FOR YOUR PHONE CALL. WE DON’T HAVE THE ABILITY TO HELP YOU TODAY.” BRIAN: EDD SAYS IT IS LETTING PEOPLE LET KESTERSON KNOW WHAT STEPS TO TAKE, WHICH LIKELY INCLUDE ID VERIFICATION. THE OUT OF THE — THE OUT OF WORK LANDSCAPER IS RUNNING OUT OF MONEY. >> THEN WE FIND OUT THERE’S

‘It’s just been a nightmare’: Californians struggle with frozen EDD accounts

Altogether, the Employment Development Department has nearly 2 million claim filers who are not receiving money at this time.That’s because of a mass lockdown of accounts as the agency tries to stop billions of dollars in fraud.Take a look at the video above to hear from a viewer who says he has been cut off by the EDD — twice.

SACRAMENTO, Calif. —

Altogether, the Employment Development Department has nearly 2 million claim filers who are not receiving money at this time.

That’s because of a mass lockdown of accounts as the agency tries to stop billions of dollars in fraud.

Take a look at the video above to hear from a viewer who says he has been cut off by the EDD — twice.